Frequently asked questions
Short answers, each with a link to the detailed guide.
My sign-in link doesn’t work. What can I do?
Section titled “My sign-in link doesn’t work. What can I do?”The link is valid for 72 hours and can only be used once. On the sign-in page, tap Access link expired? Request a new one, enter the address the production team invited you with and tap Request link. Each address can make at most three requests in 15 minutes. If no email arrives, check your spam folder.
Why does the production team ask for my AHV no. and IBAN?
Section titled “Why does the production team ask for my AHV no. and IBAN?”The production team calculates your pay with the deductions and transfers it to your account. That’s why AHV no. (your Swiss old-age and survivors’ insurance number) and IBAN are required fields: without them you can’t submit the rapport. Both are printed on your payslip. Only people with the right “See crew personal data” can see them. Take legal questions to the production team.
More: Personal details and bank account
I made a typo. Can I change something after submitting?
Section titled “I made a typo. Can I change something after submitting?”Not yourself: a submitted rapport is locked. Report the mistake to the production team. They can send the rapport back. It then becomes a draft again, and you correct it and submit it again. Or they correct it themselves, and you can see the changes in the rapport.
More: Returned and Corrected by the production team
Why does my day only count as 60 %?
Section titled “Why does my day only count as 60 %?”Up to and including 5 hours of work, vortex calculates a partial day with factor 0.6. Worked hours are end minus start minus break. Check these three fields on the day card. If a full day was agreed, set the Factor to 1. The day is then marked override.
When will I be paid?
Section titled “When will I be paid?”That is decided by the production team, not by vortex. vortex shows you where things stand as a status: Approved means the production team has checked your rapport, Paid out means it has marked the rapport as paid out. vortex doesn’t give a payment date. Ask the production team about that.
How do I change the language?
Section titled “How do I change the language?”Tap EN at the top to switch to English; in the English view the button shows DE. Your browser remembers the choice. vortex’s emails are in German.
Do I lose my entries if I close the rapport?
Section titled “Do I lose my entries if I close the rapport?”No. vortex saves your entries automatically shortly after your last change. When the top shows Saved, everything is safe. If you have to sign in again, request a new link.
More: Saving happens automatically